Support

iPhone or iPad with a Face ID camera, iOS 18 or later, and an account for your clinic or laboratory. When reporting a problem, tell us the device model, the app version shown in Settings, and roughly when it happened — each scan carries a diagnostic record we can look up from that.

Which devices does Foot Camera work on?

An iPhone or iPad with a Face ID (TrueDepth) front camera, running iOS 18 or later. The scanner uses that depth sensor, so devices without one cannot capture scans.

How do I get an account?

Foot Camera is in limited release: ask us for access and we will send you an invitation to install the app. In the app, a practitioner creates the practice’s account with their work email and chooses the laboratory that will receive its orders, then can add colleagues on the admin website. Laboratories are set up by us — get in touch.

I am not receiving my sign-in code.

Codes are emailed to your work address and can take a minute to arrive; check the junk folder first. If it still has not arrived, or the address on the account is wrong, email support and we will sort it out.

The scan stopped part way through. What happened?

The app stops when it has lost track of the foot for too long, rather than keep fusing frames it cannot align, and shows you what it captured so you can keep it or retake it. Keep the phone 28–38 cm from the foot, move slowly and evenly, and avoid coming back to the foot from a completely different angle after losing sight of it.

A scan has not uploaded yet.

Scans queue on the device and upload whenever a connection is available, including after the app is reopened. If the order shows a message instead, it says what needs fixing — most often, choosing your laboratory in Settings. If one has been stuck for a long time, note the patient and foot and contact us — the scan is still safe on the device.

How do I delete my account?

In the app, open Settings and tap Delete account. It explains what will happen and opens an email to our privacy team, who complete the deletion. If you administer your practice, deleting your account closes the practice too, unless you ask for a colleague to take it over.

How do I have patient data corrected or deleted?

Patient records belong to the clinic that created them. Ask the clinic in the first instance; if you are the clinic and need our help, write to our privacy address.