Support

iPhone or iPad with a Face ID camera, iOS 18 or later, and an account issued to your clinic or laboratory. When reporting a problem, tell us the device model, the app version shown in Settings, and roughly when it happened — each scan carries a diagnostic record we can look up from that.

Which devices does Foot Camera work on?

An iPhone or iPad with a Face ID (TrueDepth) front camera, running iOS 18 or later. The scanner uses that depth sensor, so devices without one cannot capture scans.

How do I get an account?

Accounts are issued to clinics and laboratories we have onboarded. Send us a message and we will set up your organisation, then you can add your own practitioners and staff.

I am not receiving my sign-in code.

Codes are emailed to your work address and can take a minute to arrive; check the junk folder first. If it still has not arrived, or the address on the account is wrong, email support and we will sort it out.

The scan stopped part way through. What happened?

The app stops rather than keep fusing frames it cannot align confidently — that is deliberate, so a distorted model never reaches the lab. Keep the phone 28–38 cm from the foot, move slowly and evenly, and avoid coming back to the foot from a completely different angle after losing sight of it.

A scan has not uploaded yet.

Scans queue on the device and upload whenever a connection is available, including after the app is reopened. If one has been stuck for a long time, note the patient and foot and contact us — the scan is still safe on the device.

How do I have patient data corrected or deleted?

Patient records belong to the clinic that created them. Ask the clinic in the first instance; if you are the clinic and need our help, write to our privacy address.