Terms of Use

1. Who we are

Foot Camera is operated by Novansa OÜ, registered in Estonia under registry code 17445226, at Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia. “We”, “us” and “our” mean Novansa OÜ. “You” means the organisation holding the account and each person using the service under it.

2. Acceptance of these terms

By installing or using the app, or by signing in to the web application, you agree to these terms and to our Privacy Policy. If you are agreeing on behalf of a clinic, laboratory or other organisation, you confirm you are authorised to bind it. If you do not agree, do not use the service.

Where we have signed a separate written agreement with your organisation, that agreement prevails over these terms to the extent of any conflict.

3. What Foot Camera is — and is not

Foot Camera is a capture and workflow tool. It uses the depth camera of a compatible Apple device to record the three-dimensional shape of a patient’s foot, lets the practitioner review the result, and delivers the resulting files to the laboratory the clinic has chosen.

We do not present Foot Camera as a medical device, and it is not offered for any diagnostic purpose. You must not use it as one, or represent to patients that it performs a diagnostic function.

4. Who can use the service

Accounts are issued to clinics and laboratories we have onboarded, and to the individual practitioners and staff those organisations authorise. You must be at least 18 years old and use the service in the course of your professional practice or employment.

You are responsible for who you give access to, for keeping the list current, and for everything done under your organisation’s accounts. Tell us promptly at support@foot.camera when someone should lose access.

5. Accounts and sign-in

Sign-in uses a one-time code sent to your work email address. Keep control of that mailbox and of any device that is signed in; do not share accounts or codes. Tell us immediately if you believe an account or mailbox has been compromised.

6. Your obligations when scanning patients

Before capturing a scan you must:

• hold a lawful basis for processing the patient’s personal data and, for health data, satisfy the applicable condition under Article 9 of the GDPR or equivalent local law;
• inform the patient about the scan and about how their data will be handled, including that it will be sent to the laboratory producing their device;
• obtain consent where your professional or legal framework requires it;
• ensure the patient details you enter are accurate and no more extensive than the order needs.

You must not use the app to capture anything other than what an order requires, and must not record other people or identifiable surroundings.

7. Your data, and our role

As between you and us, patient records and scans belong to you. For that data you are the controller and we are your processor: we handle it on your instructions, to run the service, and for no purpose of our own. A data processing agreement is available on request from privacy@foot.camera. Our Privacy Policy forms part of these terms.

We do not use your patient data or scans to train machine-learning models. We do use technical diagnostics — device, timing and tracking measurements that contain no patient identifiers — to improve capture quality and reliability.

8. Acceptable use

You agree not to:

• use the service unlawfully, or in breach of a professional obligation;
• attempt to access data belonging to another clinic, laboratory or patient;
• probe, scan or interfere with the service, or attempt to circumvent access controls or rate limits;
• reverse engineer, decompile or attempt to derive source code from the app, except to the extent that right cannot lawfully be excluded;
• resell, sublicense or make the service available to a third party that has no account with us;
• upload malicious code, or content that infringes someone else’s rights.

9. Availability and changes to the service

Foot Camera is in limited release. We do not commit to a service level or to uninterrupted availability, and we may change, suspend or withdraw features. Where a change would materially reduce functionality you rely on, we will give reasonable notice.

The app is designed to work offline: scans queue on the device and upload when a connection is available. You remain responsible for confirming that an order has reached its laboratory before treating it as sent.

10. Fees

Any fees, and the terms on which they are charged, are set out in the separate agreement or order form with your organisation. Where no fee has been agreed, the service is provided at no charge during the limited release and we may introduce charges on reasonable notice.

11. Intellectual property

We own the app, the web application, the backend service and everything in them, other than your data. We grant your organisation a non-exclusive, non-transferable, revocable licence to use them for their intended purpose for as long as your account is active. Nothing else is granted.

If you send us feedback or suggestions, we may use them to improve the service without obligation or payment to you. This does not give us any right to your patient data.

12. App Store terms

The iOS app is distributed through Apple’s App Store, and the following apply to that copy of the app.

• This agreement is between you and us alone, not with Apple. Apple is not responsible for the app or its content.
• Your licence to use the app is limited to Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• We — not Apple — are solely responsible for the app, for support and maintenance, and for any warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price; Apple has no other warranty obligation.
• We — not Apple — are responsible for addressing any claim that the app or your use of it infringes intellectual property rights, and for claims that it fails to conform to legal or regulatory requirements.
• You confirm that you are not located in a country subject to a relevant embargo and are not on a prohibited-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, that every scan will be usable, or that results will meet a particular requirement. Scanning accuracy depends on the device, the operator’s technique, lighting and the surface being captured.

Nothing in these terms excludes rights you have as a consumer under mandatory law, where those apply.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data, or for the cost of remaking an orthotic device. Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid us for the service in that period, or €1,000 where no fees were paid.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Clinical outcomes

Because clinical judgement rests with the practitioner, we are not liable for decisions made on the basis of a scan, for a device manufactured from one, or for a patient outcome.

15. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of the service, or your failure to obtain a lawful basis or consent for the patient data you process through it.

16. Suspension and termination

You may stop using the service at any time and ask us to close your account. We may suspend or terminate access if you materially breach these terms, if your use puts the service or other users’ data at risk, or if we are legally required to. Where circumstances allow, we will warn you first.

On termination we will, on request made within 30 days, provide an export of your data in a machine-readable format. After that we delete it in accordance with the Privacy Policy.

17. Changes to these terms

We may update these terms. The date at the top reflects the current version, and we will notify account holders of material changes by email or in the application before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms.

18. Governing law and disputes

These terms are governed by the law of Estonia. Disputes are subject to the exclusive jurisdiction of the courts of Estonia, with Harju County Court as the court of first instance — without prejudice to any mandatory right a consumer has to bring proceedings in their country of residence.

19. Contact us

Novansa OÜ, Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia. Registry code 17445226.

Support: support@foot.camera · Privacy and data protection: privacy@foot.camera